F.A.Q.
F.A.Q.
Where do shirts ship from?
Depending on your shipping address we will ship from one of our facilities in New York State (Via USPS) or Toronto, Canada (via Canada Post). European orders ship directly from Europe (via Spring GDS) to speed up shipping time for international orders!
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. All shirts will be processed and sent for shipping in 1 to 3 business days after you place your order. The average wait times vary for each country. Please refer to the chart below for shipping time estimates based on location.
When can I expect my order?
(Add 1-3 business days for processing time)
|
Destination |
Standard |
Fast-Track |
|---|---|---|
|
United States - USPS First Class Mail Service |
3-6 Days |
2-4 Days |
|
Canada - Canada Post Expedited Parcel |
2-6 Days |
1-5 Days |
| International - USPS International First Class Package |
7-15 |
N/A |
**Tracking information is provided for all US and Canada bound orders. Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
What is your return policy?
Please view our full and detailed return policy please visit our Returns & Refunds page, or contact us by email customthreadscanada@gmail.com and we will gladly provide you with your options as well as the address to which your items should be returned. Upon receipt, Custom Threads Shirts will refund your purchase to your original payment method.
What is your billing policy?
To learn more details about our billing policy, please see the "billing" related sections on our Terms and Conditions page.