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All products shipped via USPS with secure billing via PayPal. Contact us at for special orders or for more information. Customer service hours are M-F 9-5 EST.

Refund Policy

Where is my refund?

All refunds will be sent back to the payment method of your original payment. Money should be refunded in the currency you originally selected. If we're unable to refund you in the original currency, or your primary currency, you'll be refunded in US dollars (USD).

When can I expect my order?

(Add 1-2 business days for processing time)


Buyers are responsible for returning any shirts that are defective in original packaging and in new condition. You will be refunded 100% for the tshirt (excluding shipping costs). We can only offer a 100% refund for defective orders because we are a custom order shop. We can take back items that do not fit or you simply want to return with a $7 restocking fee for t-shirts, $8 for cell phone case, $9 for long sleeve, $15 fee for Hoodies (buyers are responsible for shipping costs for returns - restocking fees are per shirt/phone case). Custom Threads offers a 100% satisfaction guaranteed return policy. Please email for an RMA number and the address to which your shirt should be returned. Upon receipt, Custom Threads will refund your purchase.

All returns and exchanges must be completed within 15 days of purchase.  Any change from the original color shirt offered, is considered final sale.

Please keep in mind we create designs that match on our computer screens BUT graphics can print differently depending on the shirt color as well as the style/material. We do not guarantee an exact color match. Please consider this before confirming your purchases as we will not grant refunds or exchanges for orders that simply aren't the exact colors you were hoping for.